Support
Stuck on a cushion? Most answers are below. If yours isn’t, write to us: we read every message.
Questions and answers
How do I play?
Drag a cushion from the tray onto the board and let go: it snaps into place. Tap a cushion to turn it. Drag one off the board to take it back. When the whole board is covered, the level is done.
How do hints work?
A hint puts one cushion exactly where it belongs. If a cushion you placed is in the way, the hint lifts it off first. You start with a few hints; when they run out you can buy more with coins or watch a short video for one.
Can I lose a level?
No. Normal levels have no timer, no lives and no move limit, and Undo and Restart are free. Only the Daily Challenge limits your moves, and it is optional.
Where is my save?
On your device. The game saves by itself while you play and whenever you leave the app. There is no account and no cloud save, so deleting the app deletes your progress.
Can I move my game to a new iPhone or iPad?
Yes, with your device’s own backup: restore an iCloud or computer backup onto the new device, or move everything across with Quick Start. The game comes along with its save. Purchases can also be restored from the shop or from Settings.
How do I remove ads?
The No Ads purchase in the shop removes the ads between levels for good. Rewarded videos stay available, because they are always your choice and they pay a bonus.
Purchases and refunds
Purchases are processed by Apple. If something you bought is missing, open the shop or Settings and tap Restore. For a refund, or if something went wrong with a charge, ask Apple at reportaproblem.apple.com.
Changing the language
The game starts in your phone’s language, or in English if it doesn’t speak yours. To change it, open Settings (the gear) › Language. It speaks ten languages: English, Turkish, Spanish, French, German, Portuguese, Russian, Japanese, Korean and Chinese.
Music, sound and vibration
Each has its own switch in Settings. If the sound stays silent after an ad, tap the screen once.
Turning statistics off, and deleting my data
Open Settings › Privacy and tap No thanks: nothing more is sent. To ask us to delete what was already sent, write to us and quote the install ID shown on that screen.
Reporting a bug or a bad ad
Write to us with your device model, the game’s version (at the bottom of Settings), what you did and what happened. A screenshot helps a lot. To report an ad, use Settings › Privacy › Report an inappropriate ad.
Still stuck?
Write to us and tell us what happened. Albus will keep you company while you wait.